top of page

FAQ

What's the order process?

​Placing an order is a two-step process:

 

First, you must complete the contact form on our Contact page before proceeding to checkout.

 

Then, you can select your candle and complete your payment. Please note: We cannot process your order if the contact form is not submitted, as each order requires an image to be uploaded through the form. To ensure we can correctly match your form with your payment, use the same name on both the contact form and at checkout. Orders with unmatched names or missing forms will not be processed.

 

How do I upload my images?

Click on the contact us tab, fill out the form and upload your image at the bottom. Please provide a good contact number in case we need to contact you for your order.

​

Can I change the words on my candle design?

ABSOLUTELY!  On the contact us page you may add wording of your choice. Please double check spelling

 

​Do you offer bulk pricing?

Yes we do! If you are planning a special event, memorial, or celebration and require multiple candles, we are pleased to offer discounted rates on bulk orders. For larger quantities, we also provide elegantly crafted smaller sizes, ideal for guest favors or personalized keepsakes. Kindly email us with the details of your event and the desired quantity we would be honored to assist you.

​

Are the candles scented?  No


​​​​

​​Photo Upload Options

 

We offer multiple easy ways for you to submit your photo for your custom photo wax candle:

 

1. Upload From Your Device

  • Upload directly from your phone, tablet, or computer

  • Accepted from:

    • iPhone / Android photo library

    • Laptop or desktop files

  • Supported formats typically include: JPG, PNG, HEIC

 

2. Scan a Physical Photograph

  • You may scan a printed photo using:

    • A home scanner

    • A professional print shop scanner

    • A mobile scanning app (such as Adobe Scan or similar)

  • Please scan at high resolution (300 DPI or higher) for best results

 

3. Upload From Cloud Storage

  • Upload directly from cloud services such as:

    • Google Drive

    • iCloud

    • Dropbox

    • OneDrive

 

4. Upload From Social Media (If Enabled)

  • Select and upload photos from platforms such as:

    • Facebook

    • Instagram

  • Note: Social media images are often compressed and may reduce final quality.

 

Important Photo Quality Notice

The quality of your candle depends entirely on the quality of the photo provided.

  • We strongly recommend using high-resolution images taken with a high-quality camera

  • Blurry, low-resolution, cropped, or heavily filtered images may affect the final appearance

  • Image clarity, lighting, contrast, and focus all play a role in the finished candle

 

(PLEASE NOTE:)

Different finishes may vary in appearance based on the photo you submit

 

Our Recommended Finish

 Black & White Finish ~ Our Most Timeless Option

  • Produces the cleanest, most classic look

  • Works exceptionally well with a wide range of photos

  • Enhances contrast and detail

  • Our most popular and highest-recommended finish

​​

​

How do I contact Customer Service?

Email us at inspireinc03@gmail.com for any questions or concerns

​

z6.jpeg
bottom of page